Konecta Signs Three-Year Strategic Partnership Agreement with Google Cloud
Konecta, a leader in customer experience (CX) and digital services, has announced the formation of a three-year strategic partnership with Google Cloud. This partnership strengthens Konecta's leadership in providing innovative customer service solutions, including artificial intelligence, automation, and cloud technologies.
Through this collaboration, Konecta will transition its workforce of 100,000 employees to Google Workspace, significantly enhancing collaboration and productivity across teams globally. As a certified Google Cloud partner, the company will also deploy Google Cloud's Customer Engagement Suite solutions for its clients to increase the efficiency of their customer service. Additionally, up to 500 Konecta engineers will receive certification in Google Cloud technologies, enabling effective management of the deployment of next-generation AI-based solutions for clients.
By integrating Google Cloud’s AI capabilities, Konecta will significantly enhance its customer service offerings by automating interactions and creating personalized experiences through platforms powered by Vertex AI.
Key benefits of the partnership:
- Innovative AI-powered solutions to enhance customer experience The partnership will accelerate Konecta's digital business growth, particularly in delivering advanced customer service and contact center-as-a-service (CCaaS) solutions. Together with Google Cloud, the company will implement AI solutions that improve customer satisfaction, automate routine tasks, and boost operational efficiency.
- Integration of AI and CCaaS technologies to enhance CX Konecta will help businesses integrate AI and automated solutions into their customer service strategies, providing access to AI-powered agents and personalized communication platforms. This will change the approach to customer interaction, ensuring better outcomes and increased satisfaction.
- Certification of engineers in Google Cloud technologies Up to 500 Konecta engineers will receive certification in Google Cloud’s cloud technologies, allowing the company to effectively integrate AI and CCaaS solutions into clients' business processes. This will enhance Konecta’s expertise in cloud solutions and improve service quality.
- Modernization of workflows and global scalability Over the next three years, Konecta will carry out a large-scale transformation of its internal communication environment, including transitioning to Google Workspace, to ensure more effective collaboration and productivity across its 100,000 employees worldwide.
Leadership comments:
Nurdin Bihman, CEO of Konecta, stated: "This partnership with Google Cloud will enable us to significantly improve our customer engagement solutions with GenAI and automation technologies. As a certified Google Cloud partner, we’re equipping our teams with the tools to deliver more personalized, efficient, and intelligent services. This is a crucial step in our strategy to lead the AI-driven experience space."
Tara Brady, President of Google Cloud EMEA, added: "Today’s consumers demand faster, more informed, and personalized interactions with brands. Our strategic partnership with Konecta will enable their clients to deliver excellent service experiences and accelerate their businesses' digital transformation. Together, we’ll help companies leverage AI capabilities to drive significant outcomes